Stellar Photo Recovery/6. Frequently Asked Questions (FAQs)

6. Frequently Asked Questions (FAQs)

Can I activate theStellar Photo Recoveryoffline?

Yes, in case you are facing issues with the online activation ofStellar Photo Recoveryor do not have an internet connection, you can activate the software offline. SeeActivating the Softwarefor more details.

Can I upgrade my edition ofStellar Photo Recoverysoftware?

Yes, you can upgrade your edition ofStellar Photo Recoverysoftware to a higher edition. SeeUpgrading the Softwarefor more details.

What is quick scan and deep scan?

Quick scan is a faster scanning option. If the files are not recovered still, then you can use deep scan.Performing Deep scanis a bit slower but results are better than quick scan.

How much timeStellar Photo Recoverywill take to recover data?

The recovery time depends upon the size of the hard disk or volume. If the process is running that means that software is still scanning the deleted files and you have to wait for recovery process to complete. Once the process is complete you can save the recovered file at any selected location.

Can I recover data from my exFAT partition?

Yes, you can recover data from exFAT partition.Stellar Photo Recoverysoftware supports NTFS, FAT, FAT16, FAT32, exFAT, Ext2, Ext3, Ext4, HFS, HFS+, and APFS file systems.

How to find only a particular file type and recover them?

You can search for a specific file in the preview window or fromFile Type Listtab check theFile Typescategory folders as per your choice. The files of the selected 'file types folders' will be listed in the file list pane. Select the files and clickRecover. The files are saved at the selected destination.

How can I recover only deleted data?

There are two methods with which you can recover only the deleted data:

Using theDeleted Listtab in the preview window: After scanning, the software shows preview of all the data that can be recovered. To recover only the deleted data, select the files from theDeleted Listtab of the preview window. SeePreviewing Scanned Resultsfor more details.
UsingAdvanced Recovery Options: The software provides an option to filter only the deleted files and folders while saving. See 'Change Recovery Option'inUsing Advanced Recovery Optionsfor more details.

What is create image, why do I need it?

Using theCreate Image Fileoption ofStellar Photo Recoveryyou can create an image of different storage devices and save them as IMG file. This IMG file can be used to resume the recovery process at a later stage. Creating an image of the hard disk is especially helpful to recover data from a faulty hard drive having a lot of bad sectors.

What is BitLocker? DoesStellar Photo Recoverysupport BitLocker?

BitLockeris a full volume encryption feature included with Microsoft Windows (Pro and Enterprise only) versions starting with Windows 7. It is designed to protect data by providing encryption for entire volumes.Stellar Photo Recoverysupports BitLocker. You can recover data from encrypted drives either by entering the Bitlocker password/Recovery Key or by providing a Bitlocker Startup Key (.BEK file) at the time of scanning the drive.

I have accidentally formatted my camera. How can I recover the data?
If you have accidentally formatted your camera or the memory card, you need to follow the steps below to recover your data:

Connect your camera to your computer and runStellar Photo Recoverysoftware.
Select the camera or the memory card from the list.
Click on theScanbutton.
The software starts scanning the media and shows you a preview of the files that you can recover successfully.
Select the files which you want to recover and click onRecoverbutton to save the files on a different hard-drive.

I have deleted my pictures. How can I recover them?
If you have deleted your pictures from your storage media, our software can recover that data. Kindly follow the underlying steps:

Connect your storage media to your computer and runStellar Photo Recoverysoftware.
Select the media or the memory card from the list. You can select a specific region and specificfile typesfor the scanning process by clicking on theAdvanced Settingsbutton.
Click on theScanbutton.
The software starts scanning the media and shows you a preview of the files that you can recover successfully.
Select the files which you want to recover and click onRecoverbutton to save the file on a different hard-drive.

I have created an image of the drive using the software. How do I scan the image file?

RunStellar Photo Recoverysoftware.
From the menu bar, click onResume Recoverybutton and selectLoad Image.
Click on an image that you want to scan.
ClickContinuebutton after selecting the image.

Does my card need to be connected to the system till the time of the recovery?
是的。它不会删除你的媒体duri至关重要ng the scan or recovery. Media should only be detached once the recovery process completes

How to recover data from a drive that contains bad sectors?
您可以创建驱动是一个年代的形象ector by sector copy of the drive to a file. This process creates an image of readable sectors through which you can recover the data quickly.

Why do I receive this error message while using saved scan information file for recovery of data “Please make sure to connect the media whose scan information is being used for recovery”?
This error message appears if you have removed the media after saving the scan information. You need to re-scan your drive to get complete recovery.

Can the software repair the images that are not opening after the recovery?
The software is a recovery application and cannot repair any corrupted images. The data is recovered in the same form as it is available in the media.

I am not able to see my camera in the software. What am I doing wrong?
There is a possibility that your camera does not support access to the memory card as a disk drive. You need to attach the memory card through a card reader for accessing the memory card, and this enables you to scan your camera memory card.

When I am trying to recover the data, I get error “Source and destination are same.”. What shall I do?
You are trying to save the data on the same media from where you are recovering it. Please choose another location to save the files.

What is an Unallocated/RAW partition?

A free space on the disk which doesn’t belong to any partition or file system is act as anUnallocated/RAWspace on a hard disk. This space is not listed under the drives on the PC therefore you cannot access any file or folder from this space. To access files and folders of Unallocated/RAW partitions useStellar Photo Recoverysoftware.

When a drive space becomes Unallocated/RAW?

A drive space becomes Unallocated/RAW in the following cases:

Accidentally deleted a hard disk partition
A drive letter is not assigned to the partition
Damaged or Corrupted file system
An uninitialized partition of a hard disk
Changed partition map when a screen prompts from operating system.

Can I recover data from an Unallocated/RAW partition?

Yes, you can recover your lost or corrupted data from anUnallocated/RAWpartition with usingStellar Photo Recoverysoftware easily. This software helps you to find yourUnallocated/RAWpartition on a connected drive and recover lost data from it. See "Recovering Data from Lost Drive/Unallocated Partition" for more details.