Stellar Data Recovery/6. Frequently Asked Questions (FAQs)

6. Frequently Asked Questions (FAQs)

1. Can I activate theStellar Data Recoveryoffline?

   Yes, in case you are facing issues with the online activation ofStellar Data Recoveryor do not have an internet connection, you can activate the software offline. See激活软件for more details.

2. Can I upgrade my edition of Stellar Data Recovery software?

   是的,你可以upgrade your edition ofStellar Data Recoverysoftware to a higher edition. SeeUpgrading the Softwarefor moredetails.

3. Can only audio, video, documents and photos be recovered by this software?

   No, the software can recover all the files and folders in the selected volume.Stellar Data Recoverycan preview the types of files listed on支持ed File Formats for Previewingsection of this manual. However, if a file type isn't listed, you can still recover it using the software.

4. Can I recover a specific file with help of this software?

   Yes, to recover a specific file you can right-click on that particular file whilepreviewing the scanned filesand selectRecoverbutton.

   For more information refer toKnowledgebase Article

5. I have deleted a volume. Can I recover the files in it?

   Yes, choose theRecovering a Lost Partitionoption in the application to find the lost or deleted volumes. Then continue with the scan option to recover data from the deleted volumes.

6. What is quick scan and deep scan?

   Quick scan is a faster scanning option. If the files are not recovered still, then you can use deep scan.Performing Deep scanis a bit slower but results are better than quick scan.

7. How much timeStellar Data Recoverywill take to recover data?

   The recovery time depends upon the size of the hard disk or volume. If the process is running that means that software is still scanning the deleted files and you have to wait for recovery process to complete. Once the process is complete you can save the recovered file at any selected location.

8. Can I recover data from my exFAT partition?

   是的,你可以recover data from exFAT partition.Stellar Data Recoverysupports NTFS, FAT, FAT16, FAT32 and exFATfile systems.

9. How to find only a particular file type and recover them?

   You can search for a specific file in the preview window or fromFile Type Listtab check theFile Typescategory folders as per your choice. The files of the selected ‘file types folders‘ will be listed in the file list pane. Select the files and clickRecover. The files are saved at the selected destination.

   For more information refer toKnowledgebase Article

10. How can I recover only deleted data?

    There are two methods with which you can recover only the deleted data:

    • Using theDeleted Listtab in the preview window: After scanning, the software shows preview of all the data that can be recovered. To recover only the deleted data, select the files from theDeleted Listtab of the preview window. SeePreviewing Scanned Resultsfor more details.

    • UsingAdvanced Recovery Options: The software provides an option to filter only the deleted files and folders while saving. See ‘Change Recovery Option’inUsing Advanced Recovery Optionsfor more details.

11. What is create image, why do I need it?

    Using theCreate Image Fileoption ofStellar Data Recoveryyou can create an image of different storage devices and save them as IMG file. This IMG file can be used to resume the recovery process at a later stage. Creating an image of the hard disk is especially helpful to recover data from a faulty hard drive having a lot of bad sectors.

12. Can the software recover only images from a removable storage device?

    是的,你可以recover only photos from removable devices like pen drive, memory card, etc. SelectPhotosoption fromSelect What to Recoverscreen to search the files according to your criteria.

13. Can I recover data in case my operating system or computer crashes?

    Yes, for such incidentsStellar Data Recoveryhas an option to create aBootable Recovery Drive. ThisRecovery Drivecan help to recover all your data in case the operating system or the computer crashes. SeeRecovering Data from Crashed Computerfor more details.

14. What is BitLocker? DoesStellar Data Recoverysupport BitLocker?

    BitLocker是一个全卷加密特性包括Microsoft Windows (Pro and Enterprise only) versions starting with Windows 7. It is designed to protect data by providing encryption for entire volumes.Stellar Data Recoverysupports BitLocker and can help you recover data from such drives.

    For more information refer toKnowledgebase Article

15. What is an Unallocated/RAW partition?

A free space on the disk which doesn’t belong to any partition or file system is act as anUnallocated/RAWspace on a hard disk. This space is not listed under the drives on the PC therefore you cannot access any file or folder from this space. To access files and folders of Unallocated/RAW partitions useStellar Data Recoverysoftware.

16. When a drive space becomes Unallocated/RAW?

A drive space becomes Unallocated/RAW in the following cases:

• Accidentally deleted a hard disk partition

• A drive letter is not assigned to the partition

• Damaged or Corrupted file system

• An uninitialized partition of a hard disk

• Changed partition map when a screen prompts from operating system.

17. Can I recover data from an Unallocated/RAW partition?

是的,你可以recover your lost or corrupted data from anUnallocated/RAWpartition with usingStellar Data Recoverysoftware easily. This software helps you to find yourUnallocated/RAWpartition on a connected drive and recover lost data from it. See "Recovering Data from Lost Drive/Unallocated Partition" for more details.