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Stellar Knowledge Base

How to Switch from Automatic to Manual Subscription?

Modified on: August 4, 2022 | 6409 views

When you want to switch to Manual Subscription, cancel the Automatic Subscription. This will instantly change your subscription plan from automatic to manual.

By stopping the automatic renewal, your card won't be charged automatically at the end of every billing cycle. A reminder about the date and amount of the applicable charges will be sent to you at least 7 days before the expiry date of your subscription plan.

Learnhow to cancel Automatic Subscription to switch over to Manual Subscription.

In case, you are facing problems in cancellation of your automatic subscription, contact your software payment gateway. You can call or email them requesting to switch your Automatic subscription to Manual.

There are two payment gateways: Element5 and 2CheckOut.

If you are using Element5,contact below for assistance:

USA - 1800-406-4966; 1952-646-5022

Europe - +49-221-31088-30

Email:support-ordersupport@mycommerce.com

If you are using 2CheckOut,contact at the below email ID for assistance:

Email:pay@2checkout.com

For more help, get in touch with our support team.

56 User Comments

I would like to switch from auto renewal to manual subscription for my stellar photo recovery. How do I send a switch subscription request to element 5? what am I sending and where to specifically? is there an address or phone number?

Thank you

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Peter Goode

Reply

我想从自动切换到手动苏bscription for my stellar photo recovery. It says contact Element5 directly but there is no contact information. What is element5 contact information and what specifically do I send to switch to manual. Thank you

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Peter Kenneth Goode

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support

Hi,

Thank you for writing to Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same. Kindly reply to it accordingly.

Regards

Stellar Data Recovery

Reply

I would also like to switch to manual from automatic renewal, but do not see a process for doing so. Please email me too.

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David J Moran

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support

Hi,

Thank you for writing to Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same. Kindly reply to it accordingly.

Regards

Stellar Data Recovery

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Achim Petri

Hello, I want to switch my abo from automatic to Manual. Please send me the contact email-adress of element5.
Thx

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Rajeev

Hi Achim,

As per your request, we have changed the subscription from automatic to manual.

For more assistance, you may submit a ticket using the below link.

//m.photo-criticism.com/support/

Regards,
Stellar Data Recovery

Reply

je désire passer en renouvellement manuel envoyez moi le processus pour le faire sinon carte bleue bloquée....
merci

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dominik

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Stellar Data Recovery

Hi,

Thank you for writing to Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same. Kindly reply to it accordingly.

Regards

Stellar Data Recovery

Reply

I would also like to switch to manual from automatic renewal, but do not see a process for doing so. Please email me too.

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Erin

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Stellar Support

Hi,

Thank you for writing to Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same. Kindly reply to it accordingly.

Regards

Stellar Data Recovery

Reply

I would also like to switch to manual from automatic renewal, but do not see a process for doing so. Please email me too.

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Spencer Slavin

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Stellar Data Recovery

Hi,

Thank you for writing to Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Reply

Hello,

I would like to switch to manual from automatic subscription for my Data Recovery Professional for Mac. Please answer to my E-Mail.
Thank you.

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HiFi

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Stellar Data Recovery

Hi,

Thank you for writing to Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Reply

Hey,

我ave accidentally set up an automatic subscription and would like to change this, could you please provide me with the details to be able to do so.

Thank you.

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Julie Fitchett

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support

Hi,

Thank you for writing to Stellar Data Recovery.

We apologize for the inconvenience caused to you. We would like to inform you that we have cancel the subscription for the software.

Regards,

Stellar Data Recovery

Reply

Hi,

I unknowingly signed up for a subscription to the Stellar Phoenix Mac Data Recovery v8.0-Professional product last year and was just charged. Can you please cancel the subscription and refund the money?

Thank you,

Jason Leonard

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Jason Leonard

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Stellar Support

Hi,

Thank you for writing to Stellar Data Recovery.

We apologize for the inconvenience caused to you. We would like to inform you that we have cancel the subscription for the software.

Regards,

Stellar Data Recovery

Reply

I would like to switch to MANUAL renewal please.

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Tom Robertson

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support

Hi,

Thank you for writing to Stellar Data Recovery.

We apologize for the inconvenience caused to you. We would like to inform you that we have cancel the subscription for the software.

Regards,

Stellar Data Recovery

Reply

I would also like to switch to manual from automatic renewal, but do not see a process for doing so. Please email me to.

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Søren Pedersen

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Stellar Support

Hi,

Thank you for writing to Stellar Data Recovery.

We apologize for the inconvenience caused to you. We would like to inform you that we have cancel the subscription for the software.

Regards,

Stellar Data Recovery

Reply

I would also like to switch to manual from automatic renewal, but do not see a process for doing so. Please email me too.

gravatar

Thomas

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Stellar Support

Hi,

Thank you for writing to Stellar Data Recovery.

We apologize for the inconvenience caused to you. We would like to inform you that we have cancel the subscription for the software.

Regards,

Stellar Data Recovery

Reply

Please send me the address to request a change from Automatic Renewal to Manual Renewal. Thank you.

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Robbie Young

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Stellar support

Hi,

We have send an email to your registered email address. Please reply on that email for further assistance.

Regards,

Stellar Team

Reply

Please send me the address to request a change from Automatic Renewal to Manual Renewal. Thank you.

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Khairulazfar

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Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

Please use the below link to change the subscription from auto-renewal to manual.

https://ccc.element5.com/ccc/my_account.html?languageid=

You can contact our support team as well by using the below link for any further help.

//m.photo-criticism.com/support/

Regards,
Stellar Data Recovery

Reply

Please switch my account to manual renewal

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Mike

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Abdul Majid

Dear Mike,

As per your request, we have cancelled the subscription for your order.

Please write to us on support@stellarinfo.com for any further query.

Reply

would like to switch from auto renewal to manual subscription for my stellar data recovery. How do I send a switch subscription request to element ? what am I sending and where to specifically? is there an address or phone number?

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oscar SALEMI

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Kartik

Hi Oscar,

We understand the inconvenience caused to you.

We would request you to submit ticket to our support team for seeking further assistance:

//m.photo-criticism.com/support/

Regards,

Kartik
Stellar Data Recovery

Reply

I would like to switch from auto renewal to manual subscription for my stellar photo recovery. How do I send a switch subscription request to element 5? what am I sending and where to specifically? is there an address or phone number?

Thank you

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Supratim Bose

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Abdul Majid

Dear Supratim Bose,

Please send email to Element 5 on support-eng@element5.com to switch from auto renewal to manual subscription.

You may submit a ticket to our support team from the below link and they will assist you to switch from auto renewal to manual subscription:

https://tickets.stellarinfo.com/portal/

Reply

Product did not perform as expected. No photos recovered. Requesting refund of purchase order number 648751023.

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Sam

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Rajeev

Hi,

We understand the inconvenience caused to you.

Kindly allow us a chance to resolve your issue with the application and confirm us below mentioned points to analyze the issue:

1. How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2. Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3. Version of Operating System. (If using Mac then SIP is Enabled / Disabled)
4.和文件系统的驱动能力
5. Size and Type of files that you want to recover
6. Activities performed on the drive after the data loss

For any further query, you may use the below link to connect with our expert:

//m.photo-criticism.com/support/

Regards,
Stellar Data Recovery

Reply

I would like to switch from auto renewal to manual subscription for my stellar photo recovery. How do I send a switch subscription request to element 5? what am I sending and where to specifically? is there an address or phone number?

Thank you

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Jessica Itoua

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Kartik

Hi Jessica,

We understand the inconvenience caused to you.

We have cancelled annual subscription on your purchased order. Hence it will not renew automatically again.

Regards,

Stellar Data Recovery

Reply

I would like to change to manual renewal.

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Brenda Smith

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Rajeev

Hi Brenda,

Thank you for trusting us.

Please let us know the order number for the purchase so that we can assist you.

Regards,
Stellar Data Recovery

Reply

我想从自动切换到手动苏bscription for my stellar photo recovery. It says contact Element5 directly but there is no contact information. What is element5 contact information and what specifically do I send to switch to manual. Thank you

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Margaret Davis

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Abdul Majid

Dear Margaret,

Please write an email to our payment gateway Element 5 on support-eng@element5.com and they will switch the subscription from automatic to manual.

请回到我们任何进一步的query.

Reply

我想从自动切换到手动苏bscription for my stellar photo recovery. It says contact Element5 directly but there is no contact information. What is element5 contact information and what specifically do I send to switch to manual. Thank you

gravatar

Michael E Valentine

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kartik

Hi,

Please find below contact details of Element 5 payment gateway:

USA - 1800-406-4966; 1952-646-5022

Europe - +49-221-31088-30

Email: support-eng@element5.com

Please provide your purchase order number and request them regarding subscription mode from automatic to manual.

If you want to cancel annual subscription then you may let us know.

For more assistance, please submit ticket using below link:

//m.photo-criticism.com/support/

Regards,

Stellar Data Recovery

Reply

Hi - can I please switch my renewal from automatic to manual. Please advise.

Best.

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Kevin Tang

Reply

Kindly change to manual renewal of subscription. Thanks

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Leo

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Kartik

Hi Leo,

We have changed subscription renewal from automatic to manual.

Regards,

Stellar Data Recovery

Reply

How do I request you to switch me from auto to manual subscription, please?
我ave sent two emails to your support email address but both have been returned undelivered.

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Chris

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Rajeev

Hi Chris,

Your order is already been set to manual subscription.

Our correct support email address is support@stellarinfo.com


Regards,
Stellar Data Recovery

Reply

Hi,

I unknowingly signed up for a subscription to the Stellar Data Recovery for Windows product last year and was just charged. Can you please cancel the subscription and refund the money?

Thank you,

Matthew McCarty

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MATTHEW W MCCARTY

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Rajeev

Hi Matthew,

As per your request, we have canceled the subscription and processed the refund.

In case you need any assistance then reply to our email sent by our support team.

Regards,
Stellar Data recovery

Reply

Please help me to switch for auto to manual subscription.
Regards,

Piotr Diduch

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Piotr Diduch

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Rajeev

Hi Piotr,

We have changed the subscription from autorenewal to manual.

Please connect with our expert by using the below link for any further assistance:

//m.photo-criticism.com/support/

Regards,
Stellar Data Recovery

Reply

Need to cancel and change to manual and need refund for last subscription. No longer using and had two charges to PayPal.

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Mike Perrault

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Kartik

Hi Mike,

As per our records, support team has sent an email to you regarding subscribed orders.

Please reply to their email so that they can help you further.

Regards,

Stellar Data Recovery

Reply

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