Fix-Unable to Initialize Exchange Information Store Service

"Unable to initialize the Microsoft Exchange Information Store service"is a critical Exchange services error that is displayed when the Exchange Server fails to start or initialize theInformation Store Serviceafter restart. However, if the error persists even after several restarts, it indicates a problem with the Exchange Server.

This critical error withEvent ID 5003 and 1005puts all the databases (EDBs) on your Exchange Server at risk. Microsoft Exchange Information Store Service is required to ensure that the database is online. If the service has stopped and does not start, it may lead to a dismounted database and damage the EDB files, including priv1.edb and pub1.edb.

If you try to mount the database, you will encounter an error and fail to mount the database whether you use the Exchange Management Shell (EMS) or the Exchange Admin Center (EAC).

Thus, it's critical to resolve the “Unable to initialize the Microsoft Exchange Information Store service” error immediately.

Why Microsoft Exchange Information Store Service is Not Starting?

MS Exchange Information Store Service may fail to initialize due to several reasons. However, it has been observed that this particular error message is usually encountered when the clock on the Exchange Server computer and the domain controller (DC) is not synced.

Other reasons that may cause the Exchange Information Store service initialization error are:

• Deleting the default policy from the的电子邮件地址政策' tab.
• Replacing the default policy with a custom email address policy.

Solutions to Fix Exchange Information Store Service Error

Follow these solutions to troubleshoot and resolve the “Unable to initialize Exchange Information Store service”error.

Note:Before proceeding, back up the EDB files and mailboxes.

1. Restart the Server (If you haven't already)

Simply log in to the Windows Server and restart it. After the restart, check if the system initializes theMicrosoft Exchange Information Store Servicesuccessfully.

If not, continue following the below solutions in the given order to fix the issue.

2. Make Sure that Domain is Correctly Configured

Check the Exchange configuration settings and ensure the domain name and settings are rightly configured.

3. Verify that Domain is Currently Online

Ensure that theDomain Controller和its services are online.

4. Reset/Sync Time on Exchange Server and Domain Controller Manually

If you have access to Exchange Server and Domain Controller, check that both machines' time is synced. If not, manually set the clock on both machines to the same time zone and restart.

5. Restart Exchange Active Directory Topology Service

Open Services and restart theExchange Active Directory Topology Service. Once the service starts, you can then try to initialize theExchange Information Store Service. But before restarting the service, launch the command prompt as administrator and execute the following command:

Net time \\ADServerName /Set

Now restartMS Exchange Active Directory Topology Serviceby following these steps:

• PressWindows+R, typeservices.msc, and press'Enter'or click'OK.'
• Scroll down and locate theMicrosoft Exchange Active Directory Topologyservice.

• Click'Restart'or Right-click on the service and choose'Stop'
• Once service stops, right-click again and choose'Start'

Note:It is vital to restart Exchange Active Directory Topology Service to fix Exchange error.

Note:It is vital to restart Exchange Active Directory Topology Service to fix the Exchange error.

6. Workaround to Replace Default Policy

The procedure to replace the Default policy is discussed below. Follow the given steps carefully to avoid any inconsistency issues.

• PressWindows key + R, type'adsiedit.msc',和click

• In theSelect a well-known Naming Contextwindow that appears, go to theConfigurationoption and then click on theOK
• Expand the following options to proceed further:
  • 配置(the_Domain_Controller_Name。the_Name_Of_The_Domain.com)
  • CN=Configuration, DC= domain, DC=com
  • CN=Services
  • CN=Microsoft Exchange
  • CN=Organization
  • CN=Recipient Policies
• Right-click onEmail Address Policy和selectPropertiesfrom the options.
• Click on theAttributeoption and then searchpurportedSearch. Make sure that the value assigned is (mailNickname=*). If the value corresponding to thepurportedSearchcolumn is not (mailNickname=*), it needs to be modified manually by following the given procedure:

• Go topurportedSearch值,点击Edit,和then click on theClearoption.
• Next, in the Value field, type (mailNickname=*) and click on OK to save changes.

• Once you have completed modifying the value corresponding to thepurportedSearchcolumn, click onAttribute, click onmsExchPolicyOrder,和then click on
• Next, go toClear, provide value2147483647in theValue field和double-click
• Then exitActive Directory Service Interface (ADSI) Edit.
• Restart theExchange Serverto update modifications.

If the issue is fixed but you cannot mount the Exchange database, you may try EseUtil Soft Recovery to recover the database and mount it on the server. However, if all these solutions fail to fix the Exchange error, there is no other option left to restore the service and mount the database or bring the database to a consistent mode. In such a case, you can set up a new Exchange server and use the backup to restore the mailbox databases on this new server.

Use an Exchange Repair Tool to Fix Corrupt EDB

If the backup isn’t available, obsolete, or fails to restore the mailbox databases, you can use an Exchange recovery software, such as Stellar Repair for Exchange. By using the software, you can scan, repair, and export the mailboxes from the dismounted, offline, or corrupt Exchange databases to your new Exchange Server directly in a few clicks. You may also save the recovered mailboxes from the repaired database files as PSTs and then import them into the MS Exchange Server or Outlook accounts manually.

It doesn't matter if the server has failed, the database does not mount, logs are missing, or Microsoft Exchange Information Store Service is not starting, you can use this software to fix EDB corruption at any level with complete integrity and precision.

Conclusion

In this article, we’ve discussed the reasons that can lead to Unable to initialize Exchange Information Store service error and the solutions to fix it. We’ve also discussed how you can useEDB recovery softwareto restore your Exchange Server database to its original working state with minimum effort and downtime—when the error isn’t resolved on your current server. The recovered data can then be exported to your newlive Exchange Serverenvironment with a few clicks. The application also helps export therecovered Exchange mailbox data to Office 365directly.

Further, you can resolve any Exchange mailbox corruption by using this software. It can recover data from the Exchange database after adirty shutdown,JET engine failure,关闭不当,腐败的头,病毒感染s, and other similar issues. Also, it can process multiple offline EDBs without compromising the integrity of mailboxes. The tool supports Exchange Server 2019, 2016, 2013, 2010, 2007, and lower editions.